Question 1

How quickly can you fix my cable issues?

Accepted Answer

In most cases, we can repair cable issues the same day you call. Our technicians carry common cable types and hardware on their trucks, allowing us to complete most cable repairs within 1-2 hours of arrival. For emergency situations, we offer priority scheduling with our 30-minute response time guarantee.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Cable issues typically arise from several factors: natural wear and tear over time (cables generally last 8-15 years), improper spring tension putting excess strain on cables, rust and corrosion from moisture exposure, pulley misalignment causing uneven wear, and physical damage from impacts. Regular maintenance can identify cable wear before it becomes a safety hazard.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes! We understand that commercial door installations can be a significant investment. We offer flexible financing options including 0% interest for qualified buyers, low monthly payment plans, and business credit options. Contact us for a free quote and we'll discuss financing options that work for your business needs.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year for residential doors and twice yearly for commercial doors with heavy use. Regular maintenance includes lubrication, safety checks, spring tension adjustment, and hardware inspection. This preventive care can extend your door's lifespan by 5-10 years and prevent costly emergency repairs.

Question 5

What brands of garage doors do you install?

Accepted Answer

We're authorized dealers for leading brands including Clopay, Amarr, Wayne Dalton, CHI, and LiftMaster openers. We can also source specialty doors for unique applications. All our installations come with manufacturer warranties plus our own 1-year workmanship guarantee.

Question 6

Are your technicians certified and insured?

Accepted Answer

Absolutely. All our technicians are EPA Certified and hold Master Technician certifications. We're fully licensed, bonded, and insured in Washington State. Our team undergoes continuous training to stay current with the latest garage door technologies and safety protocols.

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